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Online Review Management System

Published 06/10/2014 and rated Ratingstars5 5 out of 5 stars
by Shel Gatto
What can you use the app for?

ReviewRouter is an online feedback management solution that allows users to route customer reviews and respond through one centralized user panel. The user begins by creating a basic business profile through the New Profile Wizard. This is where the business can direct customers to provide ratings and reviews. The profile will direct the reviewer to the correct page based on the user’s routing logic settings. Users can completely customize the look of their page to include unique colors, text and images. The reviews also show up in the user’s panel so they can see what’s being said and respond as needed. Email alerts can also be set up for new actions.

ReviewRouter screenshot
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What is the history and popularity of the app?

ReviewRouter has been discussed all over the web. The service has been primarily praised with little to no negative comments about its functionality and features. Most users appreciate how ReviewRouter allows businesses to manage feedback that otherwise would be nearly unmanageable and could impact sales and popularity. Building a profile is simple and includes a number of customization options so the user can create a page that matches their company.

What are the differences to other apps?

ReviewRouter includes a number of features that are very similar to other online reputation management tools. Users can create email alerts and get an overview of their current status through the panel. What makes ReviewRouter unique is its focus on a company’s customer reviews. This is a very valuable tool for smaller businesses that need to stay on top of feedback to survive and expand in highly competitive markets.

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How does the web app look and feel to use?

ReviewRouter is easy to use and features a clean, friendly interface. The experience remains professional without overwhelming or boring the user. Newcomers should have no trouble learning how to explore their panel and respond to feedback. This is definitely a good thing because it can help business owners who are new to the internet feel more confident as they establish relationships with new customers and markets while learning how to navigate an online environment.

How does the registration process work?

Visitors can get started by completing the short form found on the ReviewRouter homepage. The form asks for a first and last name, email address and password. After accepting the terms of service and submitting the form, the user is instantly logged in to a free 30 day trial. No credit card or email verification is required to access the trial account.

What does it cost to use the application?

ReviewRouter is available in four sizes. The Starter subscription costs $39.95 per month and includes on profile and email support. The Multi subscription costs $99.95 per month and upgrades to 10 profiles, email support and developer assistance. The Enterprise subscription costs $249.95 per month and includes up to 50 profiles and email and phone support. A custom plan is also available for users who need more than 50 profiles. Custom plans are priced based on the individual customer’s needs.

Who would you recommend the application to?

ReviewRouter is a helpful tool for businesses that want to maintain a web presence. Even those who do not sell directly on the web can still manage reviews posted for their offline services or products. The different subscription options cover most business sizes, with the Multi plan for those who have multiple locations or divisions. The only downside is that the Starter plan may be a bit pricy for startups or small businesses who are just barely making ends meet.

  • Manage customer reviews in one convenient place
  • Create a business profile specifically for reviews
  • Access the user panel to view and respond to reviews
  • Routing logic directs reviewers to the right place
  • Build a custom profile with unique colors, text and images

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ReviewRouter contact details

Telephone: 866-563-7421

ReviewRouter pricing

Cheapest plan (per month) : $39.95
Most expensive plan (per month) : $249.95




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